About Returns

  • What if I'm not satisfied with my purchase?

    We want you to be completely satisfied with your purchase. If you’re not happy with your order, please contact our customer service team within 30 days, and we’ll be happy to assist with a return or exchange.

  • How do I return a product?

    To return a product, simply contact our customer service team to initiate the process. We will provide you with a return shipping label, and once the item is received, we’ll issue a refund or exchange.

  • Can I exchange my product for a different size or type?

    Yes, we offer exchanges for a different size or type of product. Just reach out to our customer support team, and we will guide you through the exchange process.

  • How do I contact customer service?

    You can contact our customer service team via email at dinsontissue@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

  • How long does it take to process a return or exchange?

    Once we receive your returned product, it usually takes 5-7 business days to process the return or exchange. You’ll receive an email confirmation once the process is complete.